Issue with VTS Rise Kastle-integrated properties.

Incident Report for VTS

Update

We have deployed several fixes to mitigate the impact. We are continuing to monitor and work with Kastle to address the root cause of this issue.

Posted Nov 12, 2024 - 18:52 EST

Monitoring

We have made updates to some affected users for Kastle integrated properties. We are in communication with Kastle and continuing to investigate.

Posted Nov 12, 2024 - 12:17 EST

Investigating

We are investigating an issue with user logins affecting customers using a Kastle integration.

Posted Nov 12, 2024 - 11:23 EST

This incident affects: Rise.