Update - Issue:
HID mobile credential users are being asked to re-input their mobile activation code, after using the mobile credential successfully up until March 20. This is resulting in users’ HID mobile credentials not functioning as expected.
Actions taken:
We identified the root cause of the issue is the latest SDK received from HID. We have confirmed that we cannot provide a resolution until we receive an updated SDK from HID. The issue has been escalated with HID and has been prioritized on their side.
Status:
VTS received the updated SDK from HID at the end of the day Wednesday, March 29. VTS is working to implement the updated SDK into our application and a resolution timeline will be shared asap.
Next update:
To be provided on Monday, April 3
Mar 29, 2023 - 16:49 EDT
Update - Issue:
HID mobile credential users are being asked to re-input their mobile activation code, after using the mobile credential successfully up until March 20. This is resulting in users’ HID mobile credentials not functioning as expected.
Actions taken:
We identified the root cause of the issue is the latest SDK received from HID. We have confirmed that we cannot provide a resolution until we receive an updated SDK from HID. The issue has been escalated with HID and has been prioritized on their side.
Status:
We are currently waiting for HID to provide us with an updated SDK that includes a fix for the issue. We expect this updated SDK to be provided by HID the week of March 27th. VTS will then need to implement the upgraded SDK into our application.
Next update:
To be provided on Wednesday, March 29th
Mar 27, 2023 - 14:54 EDT
Update - Issue:
HID mobile credential users are being asked to re-input their mobile activation code, after using the mobile credential successfully up until March 20. This is resulting in users’ HID mobile credentials not functioning as expected.
Actions taken:
We identified the root cause of the issue is the latest SDK received from HID. We have confirmed that we cannot provide a resolution until we receive an updated SDK from HID. The issue has been escalated with HID and has been prioritized on their side.
Status:
We are currently waiting for HID to provide us with an updated SDK that includes a fix for the issue. We expect this updated SDK to be provided by HID the week of March 27th. VTS will then need to implement the upgraded SDK into our application.
Next update:
To be provided on Monday, March 27.
Mar 23, 2023 - 18:25 EDT
Update - The team works closely with partners to mitigate ongoing issues with mobile access.
Thank you for your patience.
Mar 23, 2023 - 12:48 EDT
Update - The team works hard to restore the normal state of the mobile access functionality for Safetrust integration.
Thank you for being so patient.
Mar 22, 2023 - 17:39 EDT
Update - We are still actively continuing to work on a fix for this issue. Thank you for your patience.
Mar 21, 2023 - 22:52 EDT
Identified - We have noticed that some users are being asked to re-enter invitation code for already existing credentials for HID and Safetrust on Activate.
We are currently investigating this issue with HID and Safetrust teams and actively working on remediation. Thank you for your patience.
Mar 21, 2023 - 16:55 EDT