Issue with users and units sync

Incident Report for VTS

Resolved

We have been monitoring the fix and believe the issue has been resolved, but we will continue closely monitoring for any reoccurrences.

Posted Mar 27, 2024 - 14:30 EDT

Monitoring

We have begun rolling out a fix and are closely monitoring results.

Posted Mar 27, 2024 - 13:04 EDT

Identified

We have confirmed the impact is limited to Yardi-integrated commercial properties. We are continuing mitigation efforts and will post updates in one hour or as new information becomes available.

Posted Mar 27, 2024 - 12:06 EDT

Investigating

We have identified an issue with some periodic users and units synchronization operations which may lead to some degraded functionality such as visitor passes not working correctly. We have identified the cause of the problem and are working toward a fix

Posted Mar 27, 2024 - 11:35 EDT

This incident affected: Rise.