Rise Application : Application Login Issue

Incident Report for VTS

Resolved

This incident has been resolved.

Posted Feb 22, 2023 - 16:00 EST

Monitoring

Service has been restored for almost all applications and we are actively monitoring the final releases.

Posted Feb 15, 2023 - 11:14 EST

Update

At this point functionality has been restored for many of the apps. However, we are still awaiting approval for a subset of apps and these will be released overnight.

Posted Feb 14, 2023 - 17:37 EST

Identified

We have identified the underlying cause of this VTS Rise iOS Application Login Issue with the VTS Rise platform and are taking further steps to mitigate the impact. A new version of your app is pending expedited approval from the App Store. In the next 3 hours, we will provide an updated resolution time.

Posted Feb 14, 2023 - 13:23 EST

Investigating

We are aware of and investigating an issue that is currently blocking users of some of the Rise iOS applications from logging in

Posted Feb 14, 2023 - 12:09 EST

This incident affected: Rise.