HID readers not recognizing Bluetooth Low Energy (BLE) credentials

Incident Report for VTS

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 25, 2025 - 17:37 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 25, 2025 - 14:45 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 25, 2025 - 09:48 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 24, 2025 - 18:36 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 24, 2025 - 12:53 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 24, 2025 - 10:09 EDT

Update

We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Posted Apr 23, 2025 - 15:23 EDT

Investigating

We are currently investigating an issue causing some of the BLE credentials to not work with the readers
Posted Apr 11, 2025 - 11:20 EDT
This incident affects: Integrations.
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