Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
Jun 09, 2025 - 07:58 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
Jun 05, 2025 - 17:02 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
Jun 02, 2025 - 10:00 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 29, 2025 - 10:54 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 28, 2025 - 09:55 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 27, 2025 - 09:32 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
May 26, 2025 - 17:14 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
May 26, 2025 - 10:21 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
May 22, 2025 - 16:44 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact
May 22, 2025 - 10:36 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 21, 2025 - 19:30 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 20, 2025 - 17:39 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 20, 2025 - 10:15 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 16, 2025 - 17:18 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 15, 2025 - 09:49 EDT
Update - We have identified the root cause of this issue. During this time, we have implemented temporary measures to mitigate the impact.
May 14, 2025 - 16:50 EDT
Update - We have identified the root cause of this issue. We are evaluating full and partial resolution measures.
May 14, 2025 - 11:25 EDT
Update - We have identified the root cause of this issue. We are evaluating full and partial resolution measures.
May 13, 2025 - 17:23 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 13, 2025 - 12:08 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 12, 2025 - 17:11 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 12, 2025 - 11:55 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 09, 2025 - 09:44 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 08, 2025 - 10:33 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 07, 2025 - 17:41 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 07, 2025 - 10:19 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
May 06, 2025 - 17:52 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 06, 2025 - 10:11 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 05, 2025 - 16:17 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 05, 2025 - 10:02 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 02, 2025 - 09:48 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 01, 2025 - 18:37 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
May 01, 2025 - 10:30 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
Apr 30, 2025 - 15:22 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
Apr 30, 2025 - 10:14 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID.
Apr 29, 2025 - 14:10 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
Apr 29, 2025 - 09:54 EDT
Update - We continue to investigate the root cause of this issue in collaboration with HID
Apr 28, 2025 - 16:32 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 28, 2025 - 15:21 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 28, 2025 - 10:15 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update on Monday.

Apr 27, 2025 - 14:45 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 25, 2025 - 17:37 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 25, 2025 - 14:45 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 25, 2025 - 09:48 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 24, 2025 - 18:36 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 24, 2025 - 12:53 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 24, 2025 - 10:09 EDT
Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.

Apr 23, 2025 - 15:23 EDT
Investigating - We are currently investigating an issue causing some of the BLE credentials to not work with the readers
Apr 11, 2025 - 11:20 EDT
SSO/Login Operational
90 days ago
100.0 % uptime
Today
Lease Operational
90 days ago
100.0 % uptime
Today
Market Operational
90 days ago
100.0 % uptime
Today
Business Analytics Operational
90 days ago
100.0 % uptime
Today
Marketplace Operational
90 days ago
100.0 % uptime
Today
Emails Operational
90 days ago
100.0 % uptime
Today
Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
VTS Data Operational
90 days ago
100.0 % uptime
Today
Activate Operational
90 days ago
98.97 % uptime
Today
Rise Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 11, 2025

No incidents reported today.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

Unresolved incident: HID readers not recognizing Bluetooth Low Energy (BLE) credentials.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025
Resolved - This incident has been resolved.
Jun 3, 06:08 EDT
Monitoring - We have deployed several mitigations and are seeing positive signs of recovery. App performance and login functionality seems to have stabilized. We will continue closely monitoring.
Jun 3, 05:57 EDT
Update - We have taken steps to mitigate some of the impact and are seeing some limited recovery in terms of app performance and login functionality. We continue to investigate the root cause.
Jun 3, 05:15 EDT
Update - This incident appears to also impact login functionality. We are continuing to investigate the root cause.
Jun 3, 04:56 EDT
Update - We are continuing to investigate this issue.
Jun 3, 04:34 EDT
Investigating - We are investigating reports of degraded performance in Activate
Jun 3, 04:34 EDT
Jun 2, 2025
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
May 28, 2025