VTS Status

VTS

HID readers not recognizing Bluetooth Low Energy (BLE) credentials

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 25, 2025 - 17:37 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 25, 2025 - 14:45 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 25, 2025 - 09:48 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 24, 2025 - 18:36 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 24, 2025 - 12:53 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 24, 2025 - 10:09 EDT

Update - We continue to investigate the root cause of this issue.

We will have an update in 4 hours.
Apr 23, 2025 - 15:23 EDT

Investigating - We are currently investigating an issue causing some of the BLE credentials to not work with the readers
Apr 11, 2025 - 11:20 EDT

SAML backed mobile access not working

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 25, 2025 - 14:17 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 25, 2025 - 11:35 EDT

Uptime over the past 90 days. View historical uptime.

SSO/Login Operational

90 days ago

100.0 % uptime

Today

Lease Operational

90 days ago

99.97 % uptime

Today

Market Operational

90 days ago

99.97 % uptime

Today

Business Analytics Operational

90 days ago

100.0 % uptime

Today

Marketplace Operational

90 days ago

100.0 % uptime

Today

Emails Operational

90 days ago

100.0 % uptime

Today

Integrations Degraded Performance

90 days ago

100.0 % uptime

Today

Mobile Apps Operational

90 days ago

100.0 % uptime

Today

APIs Operational

90 days ago

100.0 % uptime

Today

VTS Data Operational

90 days ago

99.9 % uptime

Today

Activate Partial Outage

90 days ago

99.77 % uptime

Today

Rise Operational

90 days ago

99.96 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Unresolved incidents: SAML backed mobile access not working, HID readers not recognizing Bluetooth Low Energy (BLE) credentials.

Apr 24, 2025

Apr 23, 2025

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Issue with VTS Rise Kastle-integrated properties.

Resolved - This incident has been resolved.
Apr 15, 09:28 EDT

Update - We are continuously monitoring the situation to ensure the fix functions as intended. Our aim is to resolve this incident by April 11th.
Apr 2, 14:32 EDT

Update - We have implemented a series of fixes to alleviate the impact. We are actively monitoring the situation and collaborating with Kastle to identify and rectify the root cause of this issue. We anticipate a resolution by the end of March.
Feb 19, 12:36 EST

Update - We have deployed several fixes to resolve the issue. We are continuing to monitor and work with Kastle to address the root cause.
Jan 7, 11:17 EST

Update - We have deployed several fixes to mitigate the impact. We are continuing to monitor and work with Kastle to address the root cause of this issue.
Nov 12, 18:52 EST

Monitoring - We have made updates to some affected users for Kastle integrated properties. We are in communication with Kastle and continuing to investigate.
Nov 12, 12:17 EST

Investigating - We are investigating an issue with user logins affecting customers using a Kastle integration.
Nov 12, 11:23 EST

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

VTS

Related

Past Incidents